Posted on

Refunds & Returns

 

Returns & Refunds

INTRODUCTION

We understand that from time to time you may wish to return a product to us.

We have created a 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all customers irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 14 days following the date of purchase of the product;
(b) The returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) You comply with the returns procedure set out below; and
(d) None of the exclusions set out below apply.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must:

  • E-Mail us as soon as possible (hello@jadedheart.co.uk), advising us that you wish to return the product and the date you intend to post the product back to us.

  • You must quote the original invoice reference number on all correspondence.

  • Advise us of the reason why you are returning the product.

  • Advise us of any applicable tracking reference for the parcel you intend to return to us.

  • Enclose a copy of the original invoice with the returned goods.

Products returned under this policy must be sent by recorded delivery to:
 Jaded Heart Ltd., 20 Moorgate Street, Rotherham, South Yorkshire, S60 2DA

You will be responsible for paying postage costs associated with returns under this policy.

In the event that you receive your item damaged or faulty it is your responsibility to make contact within the 14 days to arrange a solution. Jaded Heart Ltd will pay return postage on Faulty and Damaged goods ONLY.

EXCLUSIONS

The following kinds of products may not be returned under this policy:

(a) Bath products and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
(b) Body jewellery (earrings and otherwise) ;
(c) Lingerie and swimwear;
(d) Toiletries and cosmetics;
(e) Any product made to your specification;
(f) Any product made to order;
(g) Any product personalised or adapted for you.

REFUNDS

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

ABOUT US

Our full name is Jaded Heart Ltd.

Our registered address is 20 Moorgate Street, Rotherham, South Yorkshire, S60 2DA

Our email address is hello@jadedheart.co.uk

Posted on

Privacy Policy

Privacy Policy

This privacy policy sets out how Jaded Heart Ltd uses and protects any information that you give Jaded Heart Ltd when you use this website.

Jaded Heart Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Jaded Heart Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@jadedheart.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Jaded Heart Ltd, 20 Moorgate Street, Rotherham, South Yorkshire, S60 2DA, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Posted on

Terms and conditions of use

Terms & Conditions

INTERPRETATION

In these terms of sale, “we” means The company named Jaded Heart Ltd and also the website named www.jadedheart.co.uk (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

ORDER PROCESS

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. By placing an order with us you are offering to purchase the goods detailed within the order; we may or may not choose to accept your order at our sole discretion. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  • You must add the products you wish to purchase to your shopping cart and then proceed to the checkout.

  • If you are a new customer you must then create an account with us and log in; if you are an existing customer you must enter your login details.

  • Once you are logged in you must select your preferred method of delivery and confirm your order and your consent to these terms of sale.

  • You warrant that all the details you provide for the purpose of ordering or purchasing goods are correct and that the credit/debit card that you intend to use for the ordering or purchasing of goods is your own and that there is sufficient funds to cover the cost of the goods that you are ordering/purchasing from us. (All goods that are ordered or that you intend to order will remain the sole property of us until full payment is made by you).

  • To ensure that your debit or credit card is not being used without your authority or consent and for your protection we will validate your name, address and other personal information supplied by you during or after the order process against third party databases. By accepting these terms of sale you consent to these checks being made. In performing these checks, personal information provided by you may be disclosed to an appropriate/registered Credit Reference Agency which may keep a record of that information. Please be assured that this is done solely to confirm your identity to ensure that your debit/credit card is not being used without your authority. (A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and in strict accordance with the Data Protection Act 1998.)

  • We will then send you an initial acknowledgement or display a web page that states “Thank you for your order we are dealing with your request.” And,

  • Once we have checked whether we are able to meet your order and payment has been received by us in full, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order you will have the opportunity of identifying whether you have made any input errors by checking and reading the order form, prior to confirmation of your order. You will be requested to amend your requirements or indeed cancel your intended order by amending the details on the order page. You may correct those input errors before placing your order by selecting the following input buttons:

By selecting the remove button on the Shopping Cart page.

 

PRICE AND PAYMENT

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated.

In addition to the price of the products you may have to pay a delivery charge. This will be as stated prior to payment.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. ALL goods will remain our sole property until payment is cleared and paid in full.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by Debit Card, or Credit Card.

Prices for products are liable to change at any time but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back:

An amount equal to the amount of the charge-back;

All third party expenses incurred by us in relation to the charge-back. This includes charges made by our or your bank or payment processor or card issuer.

An administration fee; and

All our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

YOUR WARRANTIES

You warrant to us that:

  • You are legally capable of entering into binding contracts and you have full authority, power and capacity to agree to these terms of sale age.

  • The information provided in your order is accurate and complete;

  • You will be able to accept delivery of the products;

  • You are resident in England or Wales; and

  • You are at least 18 years of age.

DELIVERY POLICY

We will arrange for the products to be delivered to the address indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

We will only deliver products within the UK.

We endeavour to send all orders in one shipment where possible. We reserve the right to send goods in split shipments when goods are not available to despatch together.

RISK AND OWNERSHIP

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

  • Delivery of the products; and

  • Receipt by us of full payment of all sums due in respect of the products (including delivery charges).

  • We will be entitled to recover payment for the products even where ownership has not passed to you.

“COOLING OFF” PERIOD

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way you must give to us written notice of cancellation You will not have any such right insofar as a contract relates to:

  • The supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;

  • The supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;

  • The supply of newspapers, periodicals or magazines;

  • The supply of goods made to your specifications or clearly personalised; or

  • The supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you cancel a contract on this basis you must promptly return the products to us in the same condition in which you received them.

If you cancel a contract on this basis you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us if you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

STATUTORY RIGHTS

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

REFUNDS

If you cancel a contract and are entitled to a refund we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and in any event within 30 days of the day we received your valid notice of cancellation.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in the terms of sale will:

  • Limit or exclude the liability of a party for death or personal injury resulting from negligence;

  • Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

  • Limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;

  • Limit any liability of a party in any way that is not permitted under applicable law; or

  • Exclude any liability of a party that may not be excluded under applicable law.

  • Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale:

Are subject to the preceding paragraph; and

Govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

GENERAL TERMS

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time to time but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

ABOUT US

Our full name is Jaded Heart Ltd

Our registered address is 20 Moorgate Street, Rotherham, S60 2DA

Our email address is hello@jadedheart.co.uk

Posted on

Delivery

Shipments and returns

Orders are generally dispatched within 2-3 working days following receipt of payment. Shipping fees include handling and packing fees as well as the postage cost itself.

Boxes are amply sized and your items are well-protected, however, in the event of any damage being found to products, please inform us within two days of receiving your parcel.